FREQUENTLY ASKED QUESTIONS – YALOUBA SHOP (FAQ)
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Frequently Asked Questions (FAQ)
Everything you want to know about the products and your purchases at YALOUBA SHOP.
1. Do the sunglasses have UV400 protection?
Yes. Glasses labeled UV400 provide protection against UVA and UVB ultraviolet radiation.
2. Are the glasses suitable for men and women?
Yes. Most of our designs are UNISEX and can be worn by both men and women.
3. Are the glasses polarized?
Whenever a model has polarized lenses, it is clearly stated in the product description. Polarized lenses reduce annoying glare and provide more comfortable vision in bright light.
4. How do I know if the glasses will fit me?
On each product page, you can find the available information regarding the size and dimensions of the model. We recommend comparing them to a pair of glasses that already fit you well.
5. What does my order include?
Depending on the model, accessories such as a hard case, cleaning cloth, and neck strap may be included. The contents are listed on each product page.
6. Are the glasses suitable for daily use?
Yes. Our sunglasses are intended for daily outdoor use. Like any sunglasses, they require proper care and storage.
7. How do I clean the lenses properly?
Use a clean, soft microfiber cloth. Avoid paper, tissues, or materials that might cause micro-scratches on the lenses.
8. Can I use the glasses for driving?
It depends on the specific model and the lens category. Before using them for driving, check the information for the specific product.
9. How quickly will I receive my order?
Delivery time depends on the shipping method and destination. The available shipping method and estimated delivery time are displayed at checkout.
10. How can I pay?
The available payment methods are displayed at checkout depending on your country and order.
11. Can I return the glasses if they don't fit me?
Yes, in accordance with the YALOUBA SHOP Return Policy and the applicable return terms.
12. How can I contact you?
For any questions regarding a product, order, payment, shipping, or return, you can contact us via the Contact page.
